[Qibla] Why does the arrow point in the wrong direction or not move?

If your arrow is pointing in the wrong direction or not moving, make sure that:

  • The location services are enabled from the settings of your device (see Android or Apple Support).
  • Your device is connected to a data network.
  • You are standing outside in order to obtain a good GPS signal.
  • Your compass is calibrated.
  • Your device incorporates a magnetic sensor (Verify on the manufacturer's website).
  • Your device isn't near metallic or magnetic objects (for example: magnetic closures or metal cases can alter the position of the compass). The magnetic sensors are very sensitive to interference.

Note: You might also need to update to the latest version of your OS.

Related articles:
How to use the Qibla?
Why does the error message "Your device does not have the compass function" appears?
How to calibrate the compass?

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